200,000 and Going Strong!

I experienced a milestone tonight--literally! The odometer on my trusted white 2000 Lexus 400 turned over to register 200,000 miles. Just last week the salesman who sold me the car called to ask if I were not ready for a new one. I told him that I appreciated his call, but that instead of a new one I'd be bringing the one he sold me years ago in for it's 200,000 service in a few days.

Thinking back over the years that I've driven this car I realized that the experience has been a teaching one. I'll share a few of the things I've observed and learned.

First, I did my homework and knew exactly what car I wanted to buy.
Next, I went to the local Lexus dealership and told the salesman what I wanted. He said that they didn't have the car that I wanted, but that I could check back later. I checked three times. I felt that there was no one at this dealership who was interested in selling me the car that I wanted.

Soon I was in Knoxville, a drive of an hour and a half away. I decided to stop at the Lexus dealership. Lo and behold, they had four of the model that I wanted. All I had to do was choose the color, sign the papers, and drive away in my new car.

For every service appointment I've driven to Knoxville. I trusted my car to the service department of the dealership who provided me a pleasant buying experience. When I replace this car, where do you think I'll go to buy the next car??!!

Obviously Lexus of Knoxville impressed me initially and has continued to make me feel valued. They listened and met my needs. They followed up after each service appointment with a phone call. They invited us to special social events. The salesman stayed in touch by phone and mail.

I follow this same paradigm when working for buyers and sellers. I'll listen to your wants and needs. I'll provide professional service and guidance. And, I WILL communicate with you. Let's go for this ride together!